Delete your data

Jewelry ID (listed as "Jewelry & Gemstone Identifier" on the App Store and Google Play) has no accounts, so there is no account to close. Here is what exists, where it is, and how to have it deleted. GemPeek is the website for the Jewelry ID app, published by The Apptor.

Updated 6 November 2026

On your phone

Your pieces, their photos and results, your collection and your care reminders are stored only on your phone. We never receive them, so only you can delete them:

• One piece: open it and tap Delete, then Delete piece.
• Everything: open Settings › Delete all pieces on this phone and confirm with Delete everything.
• Uninstall: deleting the app removes everything it stored.

These can't be undone. Copies in your own phone backups follow your backup settings.

Photos

When you identify a piece, the photo goes through our server to Google Gemini, and we keep an encrypted copy with the result to check and improve results. Kept photos carry no name, email address or install ID, so to find yours, tell us roughly when you scanned it and what the piece was, and we will delete it. Photos sent from Jewelry ID 2.0, before 10 November 2026, were not kept.

What we hold on our servers

• Result feedback. If you answered Was this right?, we hold the result text and your answer and comment, without your install ID. It is not linked to you, so to find it, tell us roughly when you sent it and what the piece was.
• Support messages. If you contacted us, we hold your email address, your name if you gave it, your messages and any app details you chose to include.

Both are kept for up to 24 months and then deleted. We delete them, and kept photos, sooner when you ask.

Usage and crash reports

Google Firebase holds usage events and crash logs keyed to a random app instance ID rather than your name or email. Deleting the app stops them and resets the ID.

Purchase records

RevenueCat keeps your subscription status under an anonymous app user ID, so the app knows you have Premium. We can delete this record on request; include the order ID from your Apple or Google receipt email. Some transaction details must be kept for tax and accounting rules. Deleting the record does not cancel your subscription, so cancel it first.

How to ask us to delete your data

Use the support form with the topic Something else, or email contact@theapptor.com with the subject "Delete my Jewelry ID data". In the app, Settings › Delete data we hold opens this page. Please include:

• what you'd like deleted (feedback, support messages, purchase record, or all of it);
• for feedback: roughly when you sent it and what the piece was;
• for a purchase record: the order ID from your receipt email;
• for support messages: write from the email address you used before.

We will delete what we can find within 30 days and confirm by email. We may ask a question to make sure the request comes from you.

What Apple and Google hold

Apple and Google keep your store account, purchase history and payment details. We can't see or delete these. Manage them at privacy.apple.com or in your Google Account.

More detail is in the privacy policy.